Hotel chain rolls out black-light inspections, UV sterilization
By Marnie Hunter, CNN
updated 9:50 AM EDT, Fri June 1, 2012
Best Western International will roll out the use of UV sterilization wands to clean hotels.
STORY HIGHLIGHTS
- Best Western rolls out new cleaning procedures
- Program is responding to a lack of confidence in midscale hotel cleanliness, chain says
- Black-light inspections, UV sterilization among its new housekeeping tools
(CNN) -- Out of sight, out of mind. That's a mantra hotel guests tend to adopt as they tuck into rooms inhabited by hundreds of previous guests -- and possibly the microscopic germs and debris they leave behind.
Best Western International on Thursday announced a new approach to cleaning those things visitors can't see. The chain said its aggressive cleaning program was inspired by research showing a lack of consumer confidence in cleanliness among midscale hotels.
Starting this year, Best Western housekeepers will be equipped with ultraviolet sterilization wands to use on highly touched areas such as telephones, bathroom fixtures and light switches. UV black lights will be used during housekeeping inspections to detect biological matter and other particles, the chain said.
Rooms will be outfitted with remote controls that are easy to clean or wrapped for cleanliness. Pillows, blankets and towels will be wrapped to show they're freshly cleaned.
Save big on your next hotel stay

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Edinburgh, Scotland
Paris, France
Puerto Viejo, Costa Rica
New York, New York
Olgii, Mongolia
Thira, Greece
Kamchatka, Russia
Destin, Florida
Tabgha, Israel
Havana, Cuba
Agra, India
Sequoia National Park, California
Huanglongxi, China
Cappadocia, Turkey
La Alberca, Spain
Saint-Louis, Senegal
Washington, D.C.
Pangaimotu Beach, Tonga
Lhasa, Tibet
London, England
Phi Phi Islands, Thailand
Portage Lake, Alaska
Cairo, Egypt
Sydney, Australia
Hallstatt, Austria
Teton County, Idaho
Kyoto, Japan
Maymand, Iran
Cebu City, Philippines
Encinitas, California
Schwangau, Germany
Sossusvlei, Namibia
Providenciales, Turks and Caicos Islands
Bagan, Myanmar
Phoenix, Arizona
Huayna Picchu, Peru
Istanbul, Turkey
Wilhelmina Bay, Antarctica
Edisto Beach, South Carolina
Beijing, China
Durham, England
Valley of Fire State Park, Nevada
Marrakech, Morocco
Wentzville, Missouri
Abu Dhabi, United Arab Emirates
Ngorongoro Conservation Area, Tanzania
Detroit, Michigan
Caramoan, Philippines
Jerusalem, Israel
Central Highlands, Afghanistan
Cape Cod, Massachusetts
Xingping, China
Balchik, Bulgaria
Azay-le-Rideau, France
Matheran, India
Zvecaj, Croatia
Akranes, Iceland
Cartagena, Colombia
Kailua-Kona, Hawaii
Bandar Seri Begawan, Brunei
Yosemite National Park, California
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One Flew South, Atlanta
One Flew South, Atlanta
Hung's Delicacies, Hong Kong
Hung's Delicacies, Hong Kong
La Moraga, Malaga
Plane Food, Heathrow, London
Bubbles Seafood & Wine Bar, Amsterdam
Altitude, Geneva
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The world's best airport restaurants
A microscopic look at hotel hygiene
Best Western plans to roll out the "I Care Clean" program throughout 2012 after pilot programs yielded increased guest satisfaction.
"We are unlocking the potential of the housekeeping profession by providing new tools and training to help ensure customer satisfaction, loyalty and ultimately trust," said Ron Pohl, Best Western senior vice president of brand management, in a statement.
Howard Adler, a professor at Purdue University's School of Hospitality and Tourism Management, said he suspects Best Western's move was prompted by media reports of bodily fluids found on hotel surfaces. He said most hotel companies have excellent standards.
"In many cases hotel rooms are cleaner than peoples' (own) bedrooms or bathrooms," he said via e-mail.
Enforcing standards of cleanliness can be a challenge though.
"Housekeeping personnel are often called upon to take heavy loads and adding additional components to the routine will probably not be the answer," he said. Solid training and a diligent follow-through are the most important factors to maintaining high housekeeping standards, Adler said.
But new policies are sometimes adopted to calm guest fears.
"I relate this to homeland security. We are not any safer, but many people believe that we are," he said.
What do you think? Is there a surefire way to eliminate germs? Do you really want to know what's in your room?