CNN Heroes: Frequently asked questions (and answers!)

(CNN)CNN Heroes has entered its second decade of recognizing "everyday people changing the world," And again this year, CNN encourages you to tell us about someone you believe deserves consideration by nominating them at CNNHeroes.com.

FREQUENTLY ASKED QUESTIONS (FAQ)

Q: Who is eligible to be considered as a CNN Hero?
A: Nominations must be in the name of a single individual, at least 13 years of age, whose accomplishment occurred (or continued) after December 1, 2016. Groups and organizations are ineligible for consideration. Self-nominations will not be accepted. For complete details on eligibility requirements and other rules governing selection of CNN Heroes, please read our legal disclosures.
Q: How will I know if my hero is selected?
A: Because of the high volume of nominations received, we cannot respond individually to each submission. However, if your nomination advances, we will contact you and your nominee through the contact information you provide.
Q: What if I don't know my nominee's address, email and telephone number?
A: Please make every effort to provide as much contact information as possible. We require either an email address or telephone number so we may quickly contact your nominee to obtain permission for consideration as a CNN Hero.
Q: May I submit additional supporting information about my nominee?
A: There's space at the end of the form to provide links to articles or websites with more information about your hero. Please do not send additional material unless requested.
Q: May I mail or fax my nomination?
A: No. All nominations must be submitted online through our website.
Q: What if my nomination form is rejected?
A: When filling out your form, please note that certain information is required. Those fields are marked with an asterisk (*).
CNN is not responsible for technical problems that may prevent your submission from being successfully transmitted. You may wish to first write and save the answers to essay questions in a word-processing document. That way, if you need to resubmit your nomination, you can cut and paste those answers into the form and avoid having to rewrite them.
Q: Can I buy tickets to 'CNN Heroes: An All-Star Tribute'?
A: Unfortunately, seating is limited and by invitation only. Air dates and times for the global broadcast of "CNN Heroes: An All-Star Tribute" will be announced in October, 2017.

HOW TO NOMINATE A CNN HERO

It's easy to nominate your hero as a CNN Hero.
Then, fill out our nomination form. You can submit your nomination from your laptop, phone or other mobile device.