HELP/SEARCH
Frequently Asked Questions about CNN.com Search


CNN.com Search FAQ:

How do I search on CNN.com?
To search CNN.com, enter your keywords at the top and bottom of this or any CNN.com page. Once you enter you search, you will be presented with Web results, CNN.com news results, and CNN.com video results. To refine your results, refer to the search tips below.

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What content is included in the search engine?
When you do a search on CNN.com, you are searching against the entire Web, CNN.com news, and CNN.com videos. You also have the option to drill down into either of these categories to get more specific results. You can also search iReports submitted by our CNN audience by using the iReport search option provide on the search results page. To refine your results, refer to the search tips below.

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What are sponsored links?
Sponsored links that appear in CNN.com search results are listings that have been purchased by companies to have their businesses or Web sites appear for specific search terms related to their services. Sponsored links, also sometimes referred to as pay-per-click ads, are administered, sorted and maintained by Google. For more information on how pay-per-click ads work and how to sign up, go to Google AdWords .

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Are the news and video results date or relevance sorted?
Search results are returned sorted by relevance first, then secondarily sorted by date. If your search is time or date-sensitive, try clicking on the link that says "sort results by date" to pull up older documents that may be more relevant.

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What are some basic search tips to improve my search?
The basics:
To search CNN.com, enter a few descriptive keywords at the top or bottom of this or any CNN.com page. Once you enter your search, you have the option to drill down into either Web, news, or video search results. The search only returns Web pages or stories that contain all the words in your query, refining or narrowing your search is as simple as adding more words to the search terms you have already entered. CNN.com's site search is designed to be simple and easy for our users. If you don't find your search term right away, use these tips to try to refine your search.

The more words you type in, the more specific the results will be. You also run the chance of narrowing down your query too much. Put double-quotes around phrases that you want to find. For example, if you're searching for the specific phrase Hurricane season , type in "Hurricane season ". Always double-check your spelling if no results are returned. If no results are returned, review the terms that you entered to make sure that you did not misspell any terms. If you did, correct the spelling and try your search again. Only documents containing all of the words in the query will be returned. If you are looking for a specific item, type several words that will definitely be included in that document. For example, if you're looking for something less specific, just type in "tax" and you'll get more matches. There is no need to include "and" between terms.

Automatic Exclusion of Common Words:
Common words and characters such as "where" and "how" are ignored, as well as certain single digits and letters, because they tend to slow down your search without improving the results. If a common word is essential to getting the results you want, you can include this by conducting a phrase search, which simply means putting quotation marks around two or more words. Common words in a phrase search (e.g., "where are you") are included in the search. For example, to search for Apple, iPhone 5, use: "Apple iPhone 5".

Capitalization:
Searches are NOT case sensitive. All letters, regardless of how you type them, will be understood as lower case. For example, searches for "barack obama", "Barack Obama", and "bArAcK oBaMa" will all return the same results.

Select words or phrases that are descriptive:
Think about how you would describe the perfect story or resource for your search. If you want information about stem cell research in Europe, type in exactly that - "Stem Cell Research in Europe" (remember to use double-quotes).

Try word variations:
Enter in variants of the search word, such as synonyms or the plural forms of a word. For example, enter "school" in place of "classroom." Try using conjunctions to refine your search.


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I read the FAQs but I'm still having problems with search. Where can I log a support request?
Log a support request

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