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    NYPD hostage negotiators channel personal pain

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NYPD hostage negotiators channel personal pain

Lt. Chris Zimmerman, head of NYPD hostage negotiation, shares what it's like to talk people down from their worst moments daily.

NYPD hostage negotiators channel personal pain

Lt. Chris Zimmerman, head of NYPD hostage negotiation, shares what it's like to talk people down from their worst moments daily.